Thank you for shopping with us at Summer Affirms. It means the world to us. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 30 days of receipt, provided they are in original condition with no signs of damage or wear and tear. Once items are returned you will be entitled to receive a refund. For item(s) returned after this time we reserve the right to return the item(s) to you. 

We are not able to refund items that appear to have been damaged, stretched beyond wearable condition. Every aspect of the item must be free from signs of wear and damage. 

 

How to Return:

If you choose to return your item(s) we aim to process your return within 14 days of receipt, however in exceptionally busy periods (such as during sales) this may take up to 28 days.  

 

 Returns 

As an independent company currently we are not offering free returns and costs are payable by you. 

 

Simply complete the provided Invoice/Returns Form stating the reason for the return and enclose within your package. Misplaced your Invoice/Returns Form? Contact Us to request a copy via email and return address. 

 

Please ensure you retain your proof of postage.

 

Cancelations

 If you have changed your mind regarding an order from our online shop, you have the right to cancel. 

  

Unfortunately, due to our processes we are unable to intercept and cancel orders that have just been placed. We recommend that if you have placed an order you no longer require, simply reject the delivery and the items will be returned to us and your order will be refunded in full (unless you chose Special Delivery at which point Standard Delivery cost will apply).

  

You have the right to cancel within 14 days of placing your order if you simply change your mind. We can offer a refund and request that you return the item(s) unused and with the security tags intact. Please ensure all returned packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. We aim to process your refund within 14 days of your item(s) being received by us.

 

Where items are returned to us outside of this time period we reserve the right to issue a credit note or to return the item(s) to you.

Please also see the Exclusions, Refunds, and How to Return sections below.

 

Exchanges

Fancy something different? We do accept exchanges valued at the amount of your previous item(s) only.

 

Faulty Items

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, bracelet damage from wear or not following the care instructions for our jewellery, we will not be held responsible. Only manufacturing faults will be considered.

 

Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.

 

Please contact us via our contact us page or, if urgent please email christina.summeraffirms@gmail.com. Please provide your Order Number (begins #) as well as, as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly regarding the best method for resolution.

We will contact you in writing to confirm the next actionable steps within 2 working days.

Refunds

We are not obliged to provide you a refund until we receive the product(s) back from you or we receive evidence (such as proof of postage) from you that you have sent the item(s) back to us. We strongly recommend that you send the products using a secure or trackable method - e.g. Recorded/Special Delivery - and that you retain your proof of postage.

 

If the item is rejected your item(s) will be returned to you along with a letter outlining the reason(s).

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.

 

Faulty items will be refunded in full, including delivery charges where you have paid for the service or where an “Express”-type service has been selected as per your requirements, in which case the standard cost of delivery will apply. Please also see the Exclusions and How to Return sections below.

 

  • Giftcards

  • Sale items

  • Items purchased through a third-party website

  

Promotions

 Buy Get X Get Y

We may occasionally offer promotions where you can purchase Item(s) X you will get Item(s) Y for a reduced rate or free. 

If you return items in the promotion identified as X then item Y (if retained) will be charged at full price.

Undeliverable Items

 If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be refunded and returned to stock. You will be notified via email within 30 days of the refund once processed.